There are many challenges facing the banking industry today related to globalization, consolidation and technology optimization. Banks have been forced to develop new products and services for their customers. There is fierce competition from the insurance and brokerage sectors due to deregulation and other developments. Banks need to deploy IT solutions that help them streamline their offerings to the most likely customers and cut costs in a time of shrinking margins and declining market share.
The continuation of high profile mergers has left many banks with huge challenges related to decentralized systems, data redundancies, multiple vendor contracts, and nonstandard applications across nonintegrated platforms. Established large banks, particularly those offering retail services, are facing increased competition from other financial institutions, as well as emerging Internet banks. Banks have to work harder than ever to attract new customers while ensuring that existing customers are satisfied, are aware of new services, and are informed of service improvements and news. Banks are required to deliver optimum customer service or they risk losing their clients, who now have more options than ever.
BVR Solutions professionals help banks design, deploy, and manage multi-channel communications mechanisms via Internet, email, mobile phone, PDA, cash point and traditional print - to ensure enhanced customer interaction, faster turnaround times and greater efficiency. Our consultants can help banks implement systems that are used to maximize customer interaction to find ways to cross-sell and up-sell new products and services.